Important Information
- Free shipping on all orders across Europe.
- Order cutoff time: 2:00 PM CET (Central European Time).
- Processing time: 1-3 business days (Monday-Friday).
- Shipping time: 5-10 business days (Monday-Friday).
- Total delivery time: 6-13 business days from order placement.
Our Order Process If you place an order before 2:00 PM CET, we will begin processing it the same day. Once you have placed your order, it immediately enters our system, and you will receive an email confirmation with an overview of your order.
It takes us 1-3 business days (Monday-Friday) to process your order. Once we have shipped your order, it takes an additional 5-10 business days (Monday-Friday) to deliver the items. Shipping is free for all standard orders within our European delivery zones.
Note: Orders placed on weekends or holidays will be processed on the next business day. Business days are Monday through Friday, excluding national and public holidays.
Shipping Areas & Customs We currently ship to countries across Europe, including all European Union (EU) member states and select non-EU countries (such as the United Kingdom, Switzerland, and Norway).
Please note: For customers outside the EU (e.g., UK, Switzerland), your local customs authority may charge import duties, taxes, or VAT upon the package’s arrival. Any additional charges for customs clearance are the sole responsibility of the customer.
Track Your Order Within 1-3 business days after your order is processed, you will receive your unique tracking number in your email inbox or via SMS.
Once your order ships, you will receive a shipping confirmation email with:
- Tracking number
- Carrier information
- Estimated delivery date
- Link to track your package
Order Cancellation If you need to make changes or cancel your order, please contact us within 8 hours of placing it. Once the order is processed, modifications may not be possible. For further details on order cancellations and refunds, please refer to our Return & Refund Policy.
Damaged or Wrong Product We apologize if your product arrived damaged, or if you received a different product than what you ordered.
Please take a picture of the item when you receive it. Then contact us at support@aldimixed.com with your order number, the item you ordered, and an explanation of the problem. We are confident that we will quickly find an appropriate solution for you.
For damaged or incorrect items, we will provide:
- Free replacement shipping
- Full refund if a replacement is not possible
- Prepaid return label for the incorrect/damaged item (if applicable)
For more comprehensive information, please review our complete Return & Refund Policy.
Delayed Orders If your order is delayed, please wait an additional 3 business days after the maximum delivery time before contacting us. If it still has not arrived, please contact our customer service with your order number.
Delays can be caused by factors such as severe weather conditions, cross-border customs clearance delays, carrier issues, high volume periods (such as holidays), or other circumstances beyond our control. We will work with our shipping partners to resolve any delivery issues as quickly as possible.
Lost or Stolen Packages If your tracking shows that your package was delivered but you did not receive it, please:
- Check with neighbors, family members, or building management.
- Look around your property for the package.
- Contact the carrier directly using your tracking number.
- If still not found, contact us within 7 days of the delivery date.
We will work with you and the carrier to resolve the issue and may provide a replacement or refund at our discretion.
Shipping Restrictions Some items may have shipping restrictions due to size, weight, or specific country import regulations. Any shipping restrictions will be clearly noted on the product page before purchase. We reserve the right to use alternative shipping methods for oversized or special items.
Contact Information For any questions regarding shipping and delivery, please contact us at:
- Company Name: Aldimixed
- Email: support@aldimixed.com
- Phone: +1(808)896-3333
- Physical Address: 14423 NE Fremont street, Portland, OR 97230, USA
